Solutions for call centers
Inbound capacity matched to your hours and your teams.
Set operating hours and time zones per campaign, connect the receiving number your teams answer, and track billable time against the calls that connected.
Hours and time zones per campaign
Each campaign has its own operating hours and time zone. Calls outside those hours are not routed to your team.
Routing that never sends to a dead line
Before a call connects, the platform checks availability and capacity. When no destination is available, the routing policy in your agreement applies.
Billing on connected time
Charges use the time your team is connected, measured on the buyer leg. Each call shows its billable determination.
Operating hours
Layout onlyCalls route only inside the hours you set for each destination, in the time zone of the campaign.
Match routing to your schedule.
Create the organization and set the hours for each campaign before it is submitted.